Overall good experience,Friendly Employees,Cars in good condition. I would recommend users to experience Enterprise car rental at Airport

I had reserved a SUV Rav 4. I got to the center very close to the time I said I would...11am. However, I was not told at the counter that the car was not available. As I was walking through the lot, the rep took me to a Kia Soul. Obviously, not in the same class as a Rav 4 although the rep tried to convince me it was. He told me it was an awesome car. I declined it. He then told me I could choose a Altima or a Camaro. I am grateful that he did offer another good car but I reserved based on my selection, so I was not prepared to make a choice for something totally different than I was expecting. The rep told me that there were so many reservations for that day and many opted to "upgrade" so there were not any of my selection left. If I reserve it, shouldn't that mean that this car or something (very similar, not a Kia Soul) be available for me? Rented for 5 nights. So it was a big deal for me...even if it wasn't a big deal for you.

New rental facility for 2016 at San Diego International airport.

Self-serve kiosks not working well to identify you.

Long line at counter with only 1 person when we arrived late in the evening.

Fast service at car location on floor above.

Take you around to choose your vehicle.

Let you choose your vehicle from the category you rent from.

Got almost exactly the car I wanted!

Friendly service!

Returned to San Francisco after 2 weeks of vacation. No car problems. Fast and easy return to catch our flight home.



I recommend, but had to give 4 stars due to kiosks not working right and only 1 person at check-in counter.