My appointment was at 10:45am it's already 1:00pm and I haven't even seen the doctor yet only an intern that was an hour ago I'm still waiting! !!!

My wife and I are offended at our family's experience here today. While Lucy Polak may have been a popular doctor in the past, it is clear that the organization of this office and the quality of service have taken a nose dive here.



We asked in advance what the wait time would be, stating that we had other events to get to... "no problem," we were told. After a 90 minute wait time we were promised we would avoid, my wife and son were taken to a room where she brought in a new young male intern. My wife was rushed out, being told that the men would talk privately b/c our son is 16 now. My wife had some serious questions and wanted to stay, but was not given a chance. 30 more minutes later, she called our son, who was left alone in the room the whole time. She told him to come out b/c they were leaving without service. She asked the clerk if he needed any shots, told them we had to go, and got immediate service (because Polak's $200 billable hour was about to walk out the door).

Lucy Polak then gave my family very disrespectful, rude, and poor service. Frustrated by a patient who demanded service 2 hours after the appointment time, she flippantly discredited my wife's childhood diagnosis she asked about, dismissed my son's true need to see an internist as "that's just his way," and then rudely told my wife she wasn't parenting him correctly and told her to get off his back!



Time to find a competent doctor. Don't believe the hype. We were done a disservice, and my wife and son deserve an apology. This lady definitely thinks her time is more valuable than yours, and does not care about her patients.